At LEAF LUSTER DISTRIBUTORS LLC, we believe that excellent products must be matched by excellent service. Our team is dedicated to providing an outstanding customer experience at every stage—from browsing to post-purchase support. This policy outlines our values, team principles, and customer service commitments.

1. Our Team

We are a group of passionate individuals who share a love for baking and craftsmanship. Our team includes product experts, customer support specialists, fulfillment staff, and quality control professionals who all work together to ensure your experience with us is seamless and satisfying.

What sets our team apart:

  • Deep knowledge of baking tools and techniques
  • Attention to detail in product selection and packaging
  • Commitment to customer satisfaction
  • Friendly, helpful communication
  • Continuous training and product testing to stay ahead of industry trends

2. Customer Service Standards

We are committed to delivering responsive, respectful, and solution-focused service. Our customer service is based on the following principles:

  • Timeliness: All inquiries are responded to within 24–48 hours (excluding holidays).
  • Clarity: We communicate clearly, professionally, and without jargon.
  • Problem Solving: If there is an issue with your order, we will resolve it efficiently and fairly.
  • Transparency: We keep you informed about your order status, policies, and any delays.
  • Respect: Every customer deserves to be treated with kindness and dignity.

3. Customer Support Channels

You can reach our customer service team through the following methods:

  • Email: [email protected]
  • Phone: 509-703-5976
  • Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (EST)
  • Online Form: [Insert contact form link on your website]

We encourage you to reach out with any questions about our products, order status, returns, or general feedback.

4. After-Sales Support

Our service doesn’t stop after your purchase. We provide post-purchase care to ensure complete satisfaction:

  • Guidance on using our baking utensils (via email or product manuals)
  • Assistance with returns, exchanges, and damaged item claims
  • Order tracking and delivery issue resolution
  • Warranty support on select products (if applicable)

If you experience any issue with your purchase, please contact us within 7 days of delivery for the fastest support.

5. Service Improvement and Feedback

We are always looking for ways to improve. Your feedback matters.

  • After your order, you may receive a follow-up email asking for a product review or service rating.
  • You can leave a message via our contact form with suggestions or concerns at any time.
  • We regularly analyze service data and customer feedback to enhance training and workflows.

6. Ethical Responsibility

We are committed to ethical business practices in all areas:

  • Honest product descriptions and fair pricing
  • Clear policies with no hidden terms
  • Zero tolerance for discrimination or harassment, internally or in customer interactions
  • Partnering with reliable, compliant suppliers and logistics providers

7. Limitations of Service

While we strive to meet every customer need, there are situations where limitations apply:

  • We cannot guarantee delivery timelines affected by natural disasters, carrier delays, or incorrect addresses
  • Service hours do not include national holidays
  • We may refuse service in cases of abusive or fraudulent behavior

8. Final Note

At LEAF LUSTER DISTRIBUTORS LLC, we see every order as the beginning of a relationship. Whether you’re baking for fun or running a business, we are here to support your journey with tools that work and service you can trust.

If you ever feel that your expectations have not been met, please give us the opportunity to make it right.