Shipping Policy

At LEAF LUSTER DISTRIBUTORS LLC, we understand how important fast, reliable shipping is to your shopping experience. We are committed to processing and delivering your orders as efficiently as possible. Please review our complete shipping policy below.

1. Order Processing

• Orders are processed within 1 to 3 business days after payment is received.
• Orders placed on weekends or public holidays will be processed on the next working day.
• You will receive a confirmation email once your order is placed, followed by a shipping notification with tracking information when your package leaves our facility.

2. Shipping Options & Timeframes

We offer the following shipping options within the United States:

3. Shipping Coverage

We currently ship to:

• All 50 U.S. states
• U.S. territories (such as Puerto Rico, Guam)
• APO/FPO/DPO military addresses (delivery times may be longer)

We do not offer international shipping at this time.

4. Tracking Your Package

• Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment.
• Please allow 24–48 hours for the tracking information to become available in the carrier’s system.

5. Shipping Delays

While we do our best to ensure timely delivery, certain factors may cause delays, including but not limited to:

• Weather or natural disasters
• Carrier issues (e.g., USPS, FedEx delays)
• Incorrect or incomplete shipping information
• Holiday season order volumes

We appreciate your patience and will assist in tracking down delayed packages if necessary.

6. Incorrect Address & Undeliverable Packages

Please double-check your shipping address before placing your order.

• If a package is returned due to an incorrect or incomplete address, the customer is responsible for reshipping costs.
• If you notice an address error after placing your order, contact us immediately at [email protected]. If your order hasn’t shipped yet, we will do our best to correct it.

7. Lost, Stolen, or Damaged Packages

We take packaging and shipping seriously, but sometimes issues occur.

• If your package is marked as delivered but not received, please check your mailbox, doorstep, neighbors, or building front desk.
• If your package is lost in transit, contact us within 7 days of the expected delivery date.
• If your items arrive damaged, send us photos within 72 hours of delivery for review.

In all cases, email us at [email protected] with your order number and details. We will investigate and offer replacement or refund options based on the outcome.

8. Split Shipments

If your order contains multiple items, we may ship them in separate packages to ensure faster delivery. You will receive separate tracking numbers in such cases.

9. Holidays & High Volume Periods

Please allow additional time for order processing and delivery during holidays and major sale periods (e.g., Black Friday, Cyber Monday). We will do our best to keep you updated about potential delays.

10. Questions About Shipping?

If you have any questions about your order status or shipping policy, feel free to contact our support team:

Email: [email protected]

Phone: 509-703-5976

Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (EST)