FAQs
1. Product Information
Q: Are your baking utensils made of food-safe materials?
A: Yes. All our tools are manufactured from certified food-grade materials such as BPA-free silicone, stainless steel, and food-safe plastics. Safety is a top priority in our selection process.
Q: Are your products suitable for professional bakers?
A: Absolutely. While our tools are beginner-friendly, many professional studios use our products due to their reliability, durability, and consistent performance.
Q: Can I use your silicone molds in the microwave and dishwasher?
A: Yes. Most of our silicone molds are microwave, dishwasher, and freezer safe. Always check the individual product description for specific temperature guidelines.
Q: Do you test your products before selling them?
A: Yes. Every item we carry goes through quality assurance checks. We test for durability, heat resistance, material safety, and usability before making it available in our store.
2. Ordering
Q: How do I place an order?
A: Simply browse our products, add the items to your cart, and proceed to checkout. You will receive an order confirmation email once your purchase is completed.
Q: Can I modify or cancel my order after it’s been placed?
A: If your order has not yet been shipped, we may be able to modify or cancel it. Please contact us at [email protected] as soon as possible.
Q: What should I do if I accidentally ordered the wrong item?
A: Contact our customer support immediately. If the order hasn’t shipped, we’ll help you make changes. If it’s already on the way, you may return the item once received.
3. Payments
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, AMEX), PayPal, and other secure online payment gateways.
Q: Is my payment information secure?
A: Yes. All payments are processed using SSL encryption through trusted third-party processors. We do not store or have access to your full payment details.
Q: Do you offer payment plans or installments?
A: At this time, we do not offer installment payments, but we are working to add this feature in the future through partners like Shop Pay or Klarna.
4. Shipping & Delivery
Q: Where do you ship to?
A: We ship across all 50 U.S. states, U.S. territories, and APO/FPO military addresses. International shipping is currently not available.
Q: How long will it take to receive my order?
A: Standard shipping takes 5–10 business days. Expedited shipping (2–4 days) is available at checkout. Delivery times may vary by location.
Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on all orders over $50.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive an email with a tracking number and a link to monitor your package in real time.
Q: What if my tracking number isn’t working?
A: Sometimes tracking may take 24–48 hours to update. If it still doesn’t work after that, contact our support team for assistance.
5. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused, undamaged items in original packaging. Items must be clean and resalable.
Q: How do I initiate a return?
A: Email us at [email protected] with your order number, reason for return, and any relevant photos (if damaged). We’ll respond within 1–2 business days.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping unless the item was received damaged or incorrect.
Q: When will I receive my refund?
A: Refunds are issued within 3–7 business days after we receive and inspect your returned item.
6. Account & Communication
Q: Do I need to create an account to place an order?
A: No, but creating an account allows you to view order history, save shipping info, and access promotions.
Q: How can I update my email or shipping address?
A: Log in to your account to update your profile. If your order has already been placed, email us immediately to adjust your shipping info if it’s not yet processed.
Q: I’m not receiving your emails. What should I do?
A: Please check your spam or promotions folder. To ensure delivery, add [email protected] to your contacts.
7. Customer Support
Q: What are your customer service hours?
A: We’re available Monday to Saturday, 9:00 AM – 6:00 PM (EST). We usually respond to all inquiries within 24–48 hours.
Q: How can I contact your team?
A: Email us at [email protected] or call 509-703-5976 during business hours.
Q: Do you offer support for first-time bakers?
A: Absolutely! Our tools are beginner-friendly, and we’re happy to help you choose the right products or answer baking-related questions.
8. Wholesale & Partnerships
Q: Do you offer wholesale pricing for bulk orders?
A: Yes. We welcome partnerships with baking studios, culinary schools, and retailers. Please contact us for volume pricing and B2B terms.
Q: Can I become a distributor or affiliate?
A: We’re actively exploring affiliate and distributor programs. If you’re interested, email us with your business details.
Need More Help?
Didn’t find what you’re looking for? Reach out to our friendly support team:
Email: [email protected]
Phone: 509-703-5976
Business Hours: Mon–Sat, 9 AM – 6 PM EST